Last updated: June 2026
We want you to love your Solar Fan Hat. If you're not satisfied, you have 30 days from delivery to request a refund or replacement.
Email us at service@getklenova.com with your order number and the reason. We'll reply within 24–48 hours with return instructions.
Items must be returned in their original condition. For defective or damaged items, a photo is enough — you won't need to ship it back in most cases.
Once your return or claim is approved, your refund is issued to the original payment method within 5–10 business days. You'll get an email confirmation.
Shipping is free. Most orders arrive within 7–12 days. You receive a tracking number by email after your order ships.
KLENOVA LLC · 5659 Souchak Dr, West Palm Beach, FL 33413, USA · service@getklenova.com